Technical Specifications
Ceramic Ware
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A closed coupled toilet requires the installation of an external cistern on top of the toilet bowl. Usually the toilet, the cistern and the seat are sold separately which means you should order all of the items together to obtain the complete functional toilet.
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All Sanindusa kitchen sinks are produced in fine fire clay which is a mixture of 100% raw natural materials with antibacterial properties. They are coated with a 2mm glaze and are subjected to high temperatures in a 1220°C oven which gives them a high degree of resistance to scratches and wear ensuring a long-lasting useful life even in situations of intensive use.
The shiny glaze makes them extremely easy to use clean requiring a wet cloth to look spotless.
Their waterproof surface prevents dirt from penetrating the material and absorbing smells or tastes, making them the ideal solution for food preparation.
Highly resistant to heat and cold they comply with the strictest international standards (resistance to thermal shock, hot surfaces, impact, scratches, detergents, cleaning products and other household chemicals) combining aesthetics, quality, durability and hygiene.
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Only the Marina, Marina Plus and Marina Star collections of stonit shower trays can be cut to size in the factory or on site. On site, an angle grinder with a 230 diameter diamond blade is required.
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Yes, it is possible with a tap hole stopper (code 4722100).
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The measurement is always 1/2” regardless of being a bottom inlet or side water inlet cistern?
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This specific urinal works without flushing water which enables significant savings in its consumption since it is only used occasionally in the cleaning process. For this purpose, the outlet trap is composed of a sealing membrane that prevents odours from escaping and a deodorising ring that guarantees a pleasant aroma. The system is functional, simple and practical. The membrane only allows liquids to enter the drainage system without backflow. When passing through the outlet trap the liquid causes the membrane to open and cloasing immediately afterwards which also prevents the emission of odours from the sewer.
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It always depends on the water pressure, but to make sure it doesn't splash just install a tap with an emulsifying aerator.
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No, it is not possible to change the side of the towel rail on these basins.
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No, it is not possible to close the waste because these basins don’t have an overflow.
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Yes, Clean washbasins are wall-mounted and can be installed with or without furniture.
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Yes, Flow basins are wall-mounted and can be installed with or without furniture.
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No, Área and Área Plus are inset basins and for that reason must be installed with furniture.
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No, this model has no panels and can only be recessed.
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The Rimflush flushing system ensures perfect water distribution which through its power carries out a perfect sanitization of the toilet bowl without splashing. The absence of the conventional closed rim allows easy access to the so-called hard to reach areas of the toilet bowl ensuring a significant improvement in hygiene and greater flushing efficiency.
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Toilet seats and bidet covers with the Easyclip system can be placed and removed instantly without needing extra tools. With a simple vertical movement they’re quickly released which makes cleaning tasks really easy.
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The Clipoff system makes it possible to remove and place the seat or cover quickly from the ceramic. It comes equipped with two side buttons that allow its removal without loosening any hinges. This makes the cleaning process easy and effortless.
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Wall hung toilets are fixed to very resistant and sturdy structures, either recessed into the wall or external, and these can withstand around 400 kilos of static weight.
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Wall-hung bidets are fixed to very resistant and sturdy recessed structures and these can withstand around 400 kilos of static weight.
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New WcCare shower seats (codes 42946 and 42948) can withstand around 120 kilos of static weight.
Installation and Flush Systems
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Water leaks can usually have 2 different causes:
- 1st – Inlet valve problems
The accumulation of dirt on the membrane of the water inlet valve prevents it from working properly. This is due to the impurities carried along by the water and the lack of filters in the network. This dusts and debris lodge in the membrane prevents the valve from closing completely, which means that the water continues to flow into the cistern. To prevent the cistern from overflowing the mechanism releases the excess water into the toilet. If the problem is in fact in the inlet valve you should dismantle it following the instructions and clean the membrane under running water. If cleaning doesn’t work you’ll need to replace the membrane (float kit) with a new one. - 2nd – Seal problems
There may be water leaking from the cistern into the toilet bowl from the wear and tear of the seal which is located at the bottom of the outlet valve. This is probably because the seal is either very dirty or hardened due to limescale build-up. If the problem is in the seal you should dismantle the flush mechanism and clean the seal and the part of the cistern where it sits. If cleaning doesn’t work, you’ll have to replace the seal with a new one.
- 1st – Inlet valve problems
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If water is leaking from the cistern after flushing you should replace the black rubber seal (code 304013) located between the cistern and the toilet because it has possibly degraded. If on the other hand the water is leaking constantly it may indicate a crack in the ceramic cistern which we advise you to replace as soon as possible.
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Usually the full flush releases 6 litres of water while the half flush releases only 3 litres. Sanindusa currently produces some models equipped with lower a flush volume of 3/4.5Lpf.
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Yes, it is possible. Our flush mechanisms allow the regulation of the water level in the cistern. This regulation is made on a specific piece of the inlet valve. You can check out this process in the assembly instructions of each mechanism.
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No, it is not possible.
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Yes, it is possible to adjust the flush time and action ray with a remote control that is sold separately (code 5A12078213). Please check the instructions on the electronic flush plate’s manual.
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There are two types of mechanisms, some are dual flush and give you the option of choosing between a full or half flush accordingly to your needs, while others are single flush which means once they’re activated they can be interrupted by pressing the flush button again.
Whenever possible choose a dual flush mechanism to save water.
When we press the flush button the outlet valve opens and causes the water to flow out of the cistern down to the toilet. The float in the inlet valve goes down as the water comes out of the cistern and, as it goes down, it opens the inlet valve and the cistern begins to fill. The float follows the rise of the water and when the cistern is full the inlet valve closes. -
- Check the water connection of the angle valve.
- Check if the float of the inlet valve is stuck to the cistern walls.
- Check the filter/mesh of the inlet valve. This filter may have been damaged when tightening the hose.
Taps and Mixers
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Freeflow wastes are impossible to close due to safety reasons since its application is recommended for basins without overflow. Tic-tac wastes should be installed in basins with overflow because they can be opened and closed with a simple click.
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Two ways are always reserved for the hot and cold water inlets while the others are for the water outlet(s). Therefore:
- A 3-way mixer allows 2 water inlets and 1 outlet (e.g. for a shower head);
- A 4-way mixer allows 2 water inlets and 2 outlets (e.g. for a shower head and a hand shower);
- A 5-way mixer allows 2 water inlets and 3 outlets (e.g. for a shower head, a hand shower and a spout);
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Ecospot mixers are equipped with a cartridge that regulates the flow rate through a phased opening of the knob. This technology allows a two-position opening: half opening and full opening which ensures a significant reduction in water and energy consumption.
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The Coldopen system is a device that allows water and energy savings. The opening of the knob to the right (New Ícone, Advance, Torus) or to the left (XS) is blocked so that when the mixer is opened aligned at the spout cold water will come out without activating the water heating system. When rotating the knob to the left (New Ícone, Advance, Torus) or to the right (XS) hot water will be gradually obtained.
Warranty
General Questions
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Sanindusa’s warranty conditions only apply to products with faulty performance originating from defected material and/or production process errors which affected its characteristics. These warranty conditions do not apply to:
- Defects caused by third parties due to the incorrect handling of the product either at the installation stage or through misuse;
- Incorrect installation not respecting the instructions supplied with the product or failure to respect the care and maintenance instructions in accordance with the indications provided by Sanindusa, as well as the use and application of aggressive surface cleaning agents;
In case of component replacement or warranty repair the warranty period is based on the date of original purchase.
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All complaints should be presented at the place where the product was purchased accompanied by the respective proof of purchase in order to follow the normal commercial circuit. Afterwards the complaints will be handled between Sanindusa and the retailer. Since Sanindusa does not sell directly to the final consumer you should always handle commercial and post-sales issues directly with its retailers.
General Information
General Questions
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Since Sanindusa doesn’t sell its products directly to the final consumer all quotation requests should be addressed to our retailers. To locate the retailer closest to your area, click on the “Where to buy” button on our website and enter your postcode or city.
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Only retailers can confirm the availability of a product, but the fact that it is discontinued does not necessarily mean that there is no stock available.
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Yes, the company has a showroom open to the public from Monday to Friday according to the following schedule:
- 9:00am to 12:30pm (last visit at 11:30am)
- 1:00pm to 5:30pm (last visit at 4:30pm)
All visits require previous booking and can have technical guidance if you need it. Visits usually last one hour.
Installation and Maintenance
Installation
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These dimensions vary according to the toilet’s model and can be consulted on our website, more specifically on the webpage of each individual wall hung toilet.
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These dimensions vary according to the bidet’s model and can be consulted on our website, more specifically on the webpage of each individual wall hung bidet.
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Please check the “cutting plan” on the technical drawing of each product. This plan indicates the exact dimensions of the hole you should cut in order to install a basin or kitchen sink.
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You can find on page 413 of our online price list the recommended installation dimensions for concealed mixers.
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You can find on page 413 of our online price list the recommended installation dimensions for shower and bath solutions.
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We suggest its installation at 580mm from the floor.
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We suggest its application in a unit or countertop 765mm from the floor.
Maintenance
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Craquelê is not possible to repair and usually occurs with the ageing of the piece and it is the manifestation of differential stresses between the glaze and the ceramic substrate of the pieces. This phenomenon develops according to the conditions of application and use, as well as the conditions in which the piece has been stored and handled.
We acknowledge that all products have a variable life span, require periodic maintenance and sometimes replacements to restore its functionality.
However, ceramic pieces that exhibit this problem can be used normally without any kind of constraint. They just present an aged appearance. -
This situation can happen when the Slowclose system creates some resistance and prevents it from holding its vertical position. We suggest you to pull the seat’s hinges forward (as much as the hinge hole allows) in order to create a wider opening. Then try holding the seat’s cover against the cistern for a few seconds and repeat it a few times. If this doesn’t work you will need to replace the Slowclose system dampers.
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Shower kits have a large volume and height. After turning them off there is always some water accumulated in the shower head and arm that will gradually drop for 1 minute or more until there is no more water inside the kit.
Cleaning
Ceramic Ware
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Scratches and marks produced by metal objects can be easily removed with soft scourers and detergent or with a bath repair rubber (code 410006). You should always carry out these cleaning operations on wet surfaces.32
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Glazed ceramics are very resistant and their smooth surface is easy to maintain. A soft sponge and neutral soap or detergent is sufficient for cleaning. Rinsing with clean water and drying with a soft and dry cloth contributes to a shiny stain-free finish.
Toilets require special attention as they are more susceptible to the spread of harmful micro-organisms. It is not necessary to use an expensive detergent. Vinegar, for example, is an excellent product as it can dissolve limescale, eliminate bacteria and dissipate unpleasant odours. -
Glazed ceramics are very resistant and their smooth surface is easy to maintain. A soft sponge and neutral soap or detergent is sufficient for cleaning. Rinsing with clean water and drying with a soft and dry cloth contributes to a shiny stain-free finish.
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For the correct cleaning of toilet seats, bidet or urinal covers simply use water and a neutral detergent solution. After that the hinges should be dried with a dry cloth. Duroplast seats and covers offer permanent antibacterial protection thanks to a substance incorporated into the raw material which prevents bacteria build-up and lasts throughout their useful life.
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Yes, Sanindusa supplies the Sanclean detergent specially developed to clean the Like urinal without water. It is available in 1L and 0,75cl packages (codes 10855020 and 10855010 respectively).
Shower Trays and Baths
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Glazed ceramics are very resistant and their smooth surface is easy to maintain. A soft sponge and neutral soap or detergent is sufficient for cleaning. Rinsing with clean water and drying with a soft and dry cloth contributes to a shiny stain-free finish.
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Acrylic shower trays are extremely easy to clean, however you should take into consideration what type of products you use. Abrasive detergents or scouring pads are not recommended as they can affect the surface’s shine and finish. On the other hand formulas with active oxygen eliminate dirt and guarantee a perfect cleaning and disinfection. You should also take into consideration the chrome components in shower trays, such as waste grids. Using a traditional neutral soap with a soft cloth or sponge is advisable for cleaning these elements. At the end of each use we recommend rinsing the surfaces with plenty of water to avoid any traces of dirt or limescale.
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For a proper cleaning of this type of shower tray we recommend using only pH neutral detergents, soft sponges or cloths and running water to remove all traces of residue.
For stubborn stains you can also use a white fibre scourer. You should avoid any contact with abrasive products or solvents such as acetone, alcohol, thinners, acids, ammonia, hair dyes and chlorine, among others. -
Acrylic bathtubs are extremely easy to clean, however you should take into consideration what type of products you use. Abrasive detergents or scouring pads are not recommended as they can affect the surface’s shine and finish. On the other hand formulas with active oxygen eliminate dirt and guarantee a perfect cleaning and disinfection. You should also take into consideration the chrome components in bathtubs, such as jets. Using a traditional neutral soap with a soft cloth or sponge is advisable for cleaning these elements. At the end of each use we recommend rinsing the surfaces with plenty of water to avoid any traces of dirt or limescale.
Bathroom Accessories
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To clean ceramic accessories we suggest using a soft sponge and neutral detergent. Rinsing with clean water and drying with a soft cloth is essential for a perfect finish.
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Dust, soap droplets and lime scale are responsible for the oxidation and deterioration process of this type of product. Use water and neutral soap for washing and a cotton cloth for drying for an effective cleaning operation. A toothbrush with soft bristles may be useful to clean small crevices.
The same process should be applied to pieces with gold or other finishes.
Abrasive products, like acids and other chemicals, are harmful and should be avoided on these types of surfaces. To remove difficult stains we recommend using of a lemon-based solution.
Taps and Mixers
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Chrome surfaces are resistant and durable. Limescale is one of their greatest enemies and to eliminate the stains and residue caused by it we recommend clean them periodically with water, neutral soap and a cloth. For a perfect finish clean them with the help of a soft dry cloth or a chamois leather cloth. We do not recommend using abrasive products, whether in cream or liquid, not even those commonly used to polish metal household objects. Scouring pads whether in steel, aluminium or synthetic materials and artificial sponges are absolutely not advised.
Chrome finish is highly sensitive to chemicals. Detergents containing acetic acid, hydrochloric acid, formic acid or chlorine bleach should not be used to clean this type of equipment.
Golden taps and other colour taps should follow the same cleaning tips used for chrome.
If the limescale still persists there are citric acid-based products on the market that are efficient at removing it and are completely safe to use.
Shower Enclosures
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After each use you should rinse the panels with water to prevent limescale build-up and other stains. We also recommend using a glass cleaning rubber squeegee to remove any remaining water drops and traces of dirt. This routine does not replace regularly cleaning your shower with water, soap or neutral detergent.
We do not recommend using blades or other sharp objects that could scratch or damage the surface.
Bathroom Furniture
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For regular maintenance using a lightly dampened cloth with water is sufficient. We recommend drying the entire surface with a dry cloth for a perfect finish. You should avoid direct contact with hot objects.
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Woods and veneers are natural materials and are therefore susceptible to variations in veining and tonality. Both are sensitive to humidity which means all liquids in contact must be cleaned immediately. You should only use a soft and slightly damp cloth for cleaning this type of surface.
Neutral soap can be used to help removing difficult stains. -
It is important not to let limescale or soap residues accumulate on this type of surface. We recommend using a soft cloth soaked in warm water and neutral detergent when cleaning. For a perfect finish, dry it with a soft cloth or a chamois leather cloth.
We do not recommend the use of steel scourers or cleaning products that may contain alcohol, acid, abrasives or other corrosive agents on any of the surfaces. The use of any unadvised cleaning product or substance may damage the furniture.
Bathroom Mirrors
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It is important to not use abrasive, acid or alkaline products because they can damage the mirror’s surface and protective layer. Using a lint-free soft cloth dampened with water and neutral detergent is enough to remove stains and dirt. Drying the mirror with a cloth or paper without forgetting the edges will protect the layer that prevents the reflective film’s oxidation.
Spare Parts
General Questions
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You can order Sanindusa spare parts in our online store or through our retailers. Search on our website for the retailers closest to your area.
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Spare parts usually belong to the same collection as the product where they’re applied. You can identify all the components by consulting the "compatible products" of each product in our website. Alternatively, you can ask our services for help by sending photos of the product and the spare part in question to the following e-mail address: sanindusa@sanindusa.pt .
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Depending on the collection it may still be possible to order the respective spare parts. You can evaluate the stock availability of that specific component with a retailer or directly in the Sanindusa online store.
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Seats and covers belong to the same model as the toilet/ bidet/ urinal where they’re applied. If you don’t know the model you can ask our services for help by sending photos of the toilet from the front and from the side to the following e-mail address: sanindusa@sanindusa.pt. ..
Specific Questions
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Our mechanisms are not universal. Each toilet collection is equipped with a mechanism compatible with that specific toilet.
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Flush mechanisms, oulet valves and inlet valves belong to the same collection as the toilet where they’re applied. If you don’t know the model you can ask our services for help by sending photos of the toilet from the front and from the side to the following e-mail address: sanindusa@sanindusa.pt...
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It isn’t possible to adjust but you can replace the slowclose system. You must first identify the model of the toilet seat/ bidet cover and then select the compatible system. If you don’t know the model you can ask our services for help by sending photos of the toilet from the front and from the side and photos of the spare part in question to the following e-mail address: sanindusa@sanindusa.pt..
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Yes, it is possible. You must first identify the model of the toilet seat/ bidet cover and then select the compatible hinges and buffers. If you don’t know the model you can ask our services for help by sending photos of the toilet from the front and from the side to the following e-mail address: sanindusa@sanindusa.pt.
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Usually, to replace the bottom water inlet valve it’s necessary to move the toilet to the side in order to remove the flexible connector and unscrew the valve which is placed at the bottom of the cistern.
